Going to be very blunt. (Mom of a colored daughter) My daughter who just turned 3 She was in the twos class originally and had a great teacher (pam) helping with potty training she used the app as far as sending pics through the day, when supplies were running low I’d be notified. The teacher stopped working there and then everything want you crud. My daughter was no longer being assisted with potty training and they weren’t keeping me updated with the app My daughter turned three they changed her to the threes class things got worse. They only use the app to clock the kid in and out and even then it’s not right when she’s dropped off / picked up so it’s not accurate and that’s scary. Once it said my daughter was picked up and I didn’t pick her up so I got very scared called and they said they made a mistake i understand mistakes happen but it had happened more than once. Also the clothes my daughter has been sent home in other kids clothes, legging’s/ shorts backwards, WET SHOES AND SOCKS for who knows how long she was walking around like that playing outside in the freezing cold with no jacket that I sent her with!. Once she was sent home in someone else shoes with NO socks when I told them if her shoes get wet to call me but they did that instead which is gross. they’ve miss placed multiples shorts of hers because they don’t put it in the cubby when they change the clothes. The teacher talks to the kids any type of way. A kid was hitting on my daughter and other kids. they said they were working with the kid but tell me why. She had been in this class a little over 2 months her cubby was in the same spot since moving to the class on her last day… (my last straw) her cubby was moved to the side and was replaced with the kid that was hitting her mind you all the other kids are Caucasian so why was her cubby moved to the side not in an actual spot just moved pushed to the side when she has had her same cubby and same routine that’s confusing for her and it just hurt me cause I feel like they were treating her wrong because her skin color that’s all I can assume she cried almost every day going to daycare once she moved to the three class even on her first day of daycare ever she never cried something isn’t right and really needs to be looked into teachers are not the same anymore they have no care for the actual kid and growth that’s how I feel tho I’m really frustrated cause how much they charge and the type of service don’t add up. One last thing at the end of the day the place reeks of poop diapers like I know it’s the end of the day 530 not even when they close so I don’t see why it smells that bad but can’t be good to breathe in. Their is a new director now and I really hope she can help this place out but the teachers really need a good talk and to be held accountable because that is who it really comes down to the new director is sweet and I wish I had enough faith to wait it out and see what changes she could make but honestly I’m just hurt for my daughter and I don’t want to continue putting her through who knows what so I pulled her out and gave no notice. Oh and my dad went to pick up my daughter same day as cubby situation and her picture was then off her cubby (they didn’t know that would be her last day) and they were trying to tell him about a cancelation fee ??? Theirs no excuse children need consistency and role model adults to look up to!!! Do better kinder care and I don’t need any apology yall need to fix the problem and that starts with the teachers with the amount yall charge these issues I had should have never existed. I pray the other children and families

My daughter has attended kindercare since the age of one she is now going to be six only reason she is leaving them is because she aged out. I simply love the staff and how kind they are to my daughter simply amazing.

My daughter and I have both been apart of the Kindercare family for a little over 4 months now. Transitioning my daughter back into the daycare scenery was extremely hard. When she first started she would cry for me and always had a difficult time at drop off. Thankfully she had two amazing teachers that were very patient and extremely helpful. Both Ms. Tammy and Ms. Shanya are without a doubt two exceptional teachers that my daughter adores. One thing that I appreciate about the teachers are their dedication, Ms. Tammy is always very interactive with the kids and always encouraging them to express themselves creatively. She goes above and beyond for the children. Ms. Shanya is always creating amazing arts with the children. The staff overall are all extremely amazing. I am grateful to be able to work in an environment with such amazing people especially alongside my director and assistant director who are both very talented and passionate in this field. Alysha is always going above and beyond for her staff as well as the children. She’s always willing to do whatever she can to make things work when needed and that’s something I truly appreciate about her. She’s always willing to step in and help when needed. As for our assistant director Janessa, she’s all around amazing. Together they make the best duo in helping us and creating an amazing environment for our children and parents.

My son has been enrolled in this center for over a year now and he loves it there and we love seeing his daily activities on the app.

I been taking my son since he was 3 months old now he is 1 year and 5 months and this was my first time ever taking any of my kids to daycare but the staff and director made the whole process easy and love the app updates that makes me feel more at ease knowing what’s going on throughout the day, we love Ms. Tammi always makes drop off in the mornings easy with my son sometimes being cranky , would definitely recommend this center.

I have been bringing my kids to Walden Lake Kindercare since 2018. I have never had so many complaints than I have in the last year. Management is not doing their job. Good staff members who were employed there well before I brought my first child there, have quit due to lack of management. Abusive children staying in the daycare after attacking my 2 year old daughter & other students in the class as well because there’s been no repercussions for that child. I have contacted the District Director with no change and she didn’t seem to be bothered to be honest. I’ve walked in the building & witnessed staff members talking to children in a way they absolutely should not have. They have not had a VPK teacher since November 2023, but still have students enrolled in VPK being instructed by a daycare teacher only. This place is such a mess and though I have voiced my concerns with the site director, nothing seems to change. This location has gone downhill so fast it’s sad. The list goes on & on regarding this place. I used to love bringing my daughter here everyday, but now I dread it.

We love KinderCare! Our little one can't wait to walk into his classroom each morning and see his teachers. I love getting updates from the app during the day and being able to message his teachers and directors. I know my child will be safe, fed, loved, and educated at this center. Highly recommend you tour the center!

The director is very unprofessional and she has no ideas The ins and outs of day to day task. I went for a walk through she was the did not greet or reply back when I entered. When I advise my child would not attend I inquired on a refund of my registration fee and she immediately told me it couldn’t be refunded when I had an email that said it could. Over it was a very horrible experience dealing with the director over the phone and in person