Reviews:

Author: Sevyn M Rating: 1/5 Date: 3/16/2025, 4:00:45 PM Review: My kid isn’t enrolled but I’ve been thinking about leaving this review for the longest. For starters - the owner is nice. I decided against enrolling my 6 month old for the following reasons: - I saw 2 reviews that are fake. The wording is VERY similar for both and they are both extremely long. Doesn’t make me feel better about enrolling an infant if they’re leaving fake reviews! Could have found more but didn’t even bother to keep reading through all of them. - made a post on FB and there are other parents who wouldn’t recommend this location. - the infant rooms are TINY, taken up by all the cribs. - no sunlight in the classrooms - on our tour, we saw little to no toys. What do the babies do all day? The schedule sounds nice but… - have to pay extra for early drop offs/late pickups on top of the expensive tuition! -pricing attached so you won’t have to waste my time like I did. I find it disappointing that daycares do not give pricing over the phone as I work 12 hour shifts and can’t come in to tour from the hours they are open. ----- Author: Carly Elber Rating: 5/5 Date: 12/9/2024, 6:29:56 PM Review: I couldn't be more thrilled with the care my infant receives at TLE Rivercrest. From the moment we walked in for the first visit, it was clear that this daycare provides a warm, nurturing, and safe environment for babies. The staff is incredibly attentive, and I feel at ease knowing my little one is in such capable hands. I am incredibly grateful for the care and attention my child receives from Ms. Magda at daycare. Ms. Magda has been warm, welcoming, and attentive to my child's needs since day one. She creates a nurturing and safe environment that encourages learning and growth. My child always smiles when he goes to daycare, reassuring me that they feel comfortable and supported. Ms. Magda fosters a love of learning through fun, educational, age-appropriate, interactive activities. I am so thankful to have such a caring and dedicated teacher for my child. Her positive impact has made this early learning experience a wonderful one. I couldn't ask for a better teacher. Also, I am so grateful for the excellent care and attention my child receives from Sophia. From the moment we started, it was clear that  Sophia is professional and genuinely cares about the children in their care. What stands out most is Sophia's patience, kindness, and approachableness. They always greet my child with a warm smile and provide individualized attention. My child adores Sophia, and I feel confident knowing they are in such caring hands. ----- Author: Allyssa Black Rating: 5/5 Date: 1/16/2023, 3:10:55 PM Review: TLE- Rivercrest is top notch both academically and in their love and care! As a teacher, I looked very carefully at curriculum when selecting a daycare because I knew it was important that my children were well prepared for K-5 school. TLE’s curriculum does not disappoint! I have no doubt that my 4 year old daughter will be ahead when she starts kindergarten. The teachers at TLE are practically an extension of our family for both our 4 year old and our infant. Our 9 month old has been attending since he was a few months old and he willingly leaves my arms with a huge smile on his face to go to his teachers because he loves them so much! I know they are both well cared for and have no worries when I drop them off for the day and I highly recommend TLE-Rivercrest!

Reviews:

Author: Jolie Suarez Rating: 1/5 Date: 2/17/2025, 10:33:38 PM Review: We had our child enrolled at TLE Rivercrest for about 5 months. I spoke with only one staff member during the enrollment process, who interestingly enough is one of the handful of staff members who left during our 5 months here. Touching on this point, in that few months, the location went through a number of staff changes without much if any transparency with parents as to why staff were leaving. The only knowledge I had of one teacher’s leaving was because I had complained about that teacher and was assured the teacher was on her last week at that location. After about a month I started noticing things I found odd; when I came to pick up my child, other children would often be crying, walking around with boogers dripping down their faces, hair in their faces, etc and no one was attending to them or even seemed to notice their very obvious needs. My child started getting very upset at drop off time after a couple of months had already gone by, during which I thought she had adjusted and we had developed a routine. I found that especially concerning as my child loves to play with other children and loves to spend time with friendly adults, even people we meet in passing. There were days my child would come home with very bad diaper rashes as if she had been left in a soiled diaper for hours. I addressed the diaper rashes and they opted to start using a diaper ointment, although at home that has not been necessary. We were told that the cameras do not record and are not available for live viewing, although you can go into their office and watch the cameras live if you would like to check on your child. I felt very unwelcome each time I asked to see the cameras. It was very tense and almost as if I was a manager watching over an employee’s shoulder. I am unsure if this was a personal issue staff had with me, given that I had made complaints to them regarding the care of my child and other children, OR if the staff were having issues amongst one another that I was unaware of (two members of that administration have now quit, one of which had been employed at this location for years). My child started coming home with injuries. We were told we would always receive an incident report if our child was injured while in their care. This turned out to be untrue. My child was coming home with very visible scratches on her face and arms that were clearly not self inflicted and some of which were so irritated it was clear they had drawn blood at the time of the incident. I started taking diligent photos of my child before drop off and after pickup to ensure I wasn’t missing anything and that I had proof of any wrongdoing. I brought photos of certain injuries to their attention on multiple occasions. A few days before we unenrolled our child, I noticed two marks that appeared to be bite marks. On the day we unenrolled her, the school reached out via text to let me know my child had been bitten on both arms by another child. In their words: “There is a particular child that she and he get very frustrated over certain toys and they hit each other.” Again, something I had been unaware of as nobody bothered to tell me until she had visible marks on her body that she had been having issues with a particular child or that she and this child had regularly been hitting each other. My child had FOUR *new* bite marks between her two arms. Again, aggressive enough that they left clear red bite marks HOURS after, and since then turned into bruises. It is INCREDIBLY disturbing to me that not a single teacher protected my child or stopped another child from biting her after bites #1, 2, or 3. FOUR? That is simply unacceptable and inexcusable. Ridiculous. The administration tried to excuse themselves by saying that “things like this happen in group care”, essentially “kids will be kids”. I wish I had known the true picture of what I was getting into before leaving my child in their care. I write this review not out of malice or revenge, but truly as a warning to fellow parents as I no longer trust them with my child.