The academy facility was amazing to tour, and I was initially impressed with the space and offerings. However, when it came time to sign up my child for after-school care, I was extremely disappointed. I was told that I couldn’t enroll for after-school care alone — I would need to sign up for both before-school and after-school care, even though I only needed the latter. To make matters worse, when I questioned the policy, the staff suggested I could pay for both services and only use the after-school portion. I couldn’t believe it — why would I pay for something I won’t use? This policy feels unfair and unreasonable. I work hard for my money and expect more flexibility when it comes to services I’m paying for. Unfortunately, this experience has left me frustrated and very disappointed with their customer service and policies.

Our Tour at The Glen Academy in Casselberry FL: A Difficult Experience Today I had one of the most disheartening experiences as a mother. I went to tour The Glen Academy with my 3-year-old son Daniel and his ABA therapist Shauna. We’ve been actively looking for a school that can truly challenge and support Daniel. He’s incredibly smart, curious, and thrives in a routine. Unfortunately, his current class isn’t providing the level of stimulation or academic challenge he needs and we know he’s capable of so much more. When we arrived, I was hopeful. But as soon as I introduced Shauna as Daniel’s therapist, things shifted. An older gentleman greeted us and without introducing the school, asking about our goals, or offering a proper tour, led us straight into a room. It felt more like a meeting about my son’s “fit” than an opportunity to learn about a potential school for him. Daniel, being in a new environment and without his nap, clung to me. He fidgeted and made a few sounds, as many young children do when they’re feeling uncertain. He doesn’t typically stim and he wasn’t disruptive. He wasn’t aggressive. He was simply adjusting. But from the moment we sat down, the man’s demeanor changed. He immediately focused on Daniel’s autism and began questioning whether he was the right fit for the school. He said that behavior like this is a disruption we cannot have here. Instead of being welcomed, we found ourselves defending our child’s right to be seen as capable. We sat there explaining why Daniel deserves a school that will help him thrive. We shared how well he does in structured routines, how he communicates, how he benefits from gentle support and high expectations, not judgment. But the tone had already been set. It felt like we were being asked to prove that Daniel belonged in a regular classroom. It was painful and infuriating. No parent should have to justify why their child deserves access to a quality education, especially not because of assumptions tied to a diagnosis. Daniel deserves more than a label. He deserves teachers and administrators who look at him and see potential, not just challenges. And so do countless other children like him. We will keep searching for the right school, one that meets Daniel where he is, challenges him to grow, and sees him for the brilliant, sweet, capable child that he is.

If you have a child with special needs do not waste your time or money sending them to this school. They tell you they will work with you are even a list of school that work with you and don’t. They will have you pay for all their fees and at the end of the 10 days trial they will terminate your child. It’s sad because my grandson really liked the school.

Great school! We have had both of our kids there for some time now. They are very clean, organized, and have great facilities. The teachers are fantastic and communicate as needed. They manage to follow DCF guidelines probably better than any other school I've seen, while also working with us when there are any questions or concerns. They are highly professional and the price is justified for the quality they provide! At the very least, I encourage people to take a tour of the place.

Great leadership team - I highly recommend families come and visit this academy. They offer free tours for parents, grandparents, and family members. The staff is very friendly and focused on making this place great for toddlers!

Not sanitary and being reported to the health department.

I hate to write a bad review but it's only honesty and with kids being involved, awareness is important. The first 3 weeks after starting my son at Glen Academy, I had different fees each week. When asked about it, I was told they will get back to me with a reasoning and that never happened but my payments never varied again week to week after that conversation. Next, my son then got COVID. It came out in conversation with one of the teachers that she had COVID around the same time. I was disappointed that it wasn't announce to parents, like it was announced when my son got it. It's only a safety precaution, and I believe that should be no matter who is sick. One morning I brought my son in late due to a doctor's appointment and had a note as well. A lady I never met that apparently worked there came in the room I was in with my son and teacher. The teacher was getting kids ready for nap time. This lady had a attitude that I was late and went on to say that now my son will be crying all day and rolled her eyes. She then asked me to put my son down and leave the room. Still never introducing herself or nothing. Later to find out she worked the front desk or something. I know it is normal for kids to get sick at daycare but my son was home sick more than in daycare for the 3 months we were at the Glen Academy. Staff was in constant rotation. Always a new member joining and someone leaving, which made me uncomfortable, because why so often. I was only in attendance for 3 months and seen plenty new faces come and go. One Friday, which end up being his last day, I asked the teacher if anything new was introduced to the class because my son is getting bumbs around his body but it's not hives. She went on to tell me that it was okay because 2 other kids have it as well but it's not contagious. That statement blew my mind and there was no concern. I have been playing the guessing game with what could be wrong with my son and they knew and never reported it. Allowing kids to still be exposed to it. So when I went to pick up my son that day, there was an odd interaction with staff as well. That was the last straw for me. She apologized once I asked for a transfer and explained she was stressed that day but my mind was made up. My son would be crying everyday when I pick him up at Glen Academy, now at his new daycare, I haven't seen him cry when I pick him up or drop him off. His behavior is completely different at home in the first week at the new daycare. It's confirmation to me that we made the right decision.

Unfortunately my grandson did not have a good experience with this daycare, he stayed sick 85% of the two months he was there. I know babies get all kinds of illnesses when attending daycare at an early age but this experience was above average when it come to the child getting sick Now. The staff came to work with covid, no one told us until after the fact. One day I pick him up from daycare the young girl that came out asked who was I picking up once I told her she took me to where he was, no conversation I felt very uncomfortable as I was greeting him another staff came in and walked kind of behind me but never said a word she continued until I was out the door but never said a word very very uncomfortable. I’m so glad my grandson is not at The Glen Academy any more. I would advise any parents, grandparents to pay close attention to your love at this daycare better yet the ways of the staff. They also change staff a lot . Choose another daycare! My grandson is getting great comments from this new daycare and he comes home feeling and looking much better 100% difference . Deep down I feel he was mistreated there.

I’ve been bringing my 11 month year old daughter here for almost a month now. It’s her first time in daycare so we were very nervous, but we are so glad we did! Mrs Martha is so great with our daughter. I love that I can check the camera during the day and see how she is doing. Mrs Martha sings and plays with them. She gets to go on a walk everyday, sometimes twice a day. There are usually 3 other kids in class with her so there isn’t a large staff to kid ratio. I hardly need to check the cameras anymore though because I know she’s in great hands with Mrs Martha. Her room is always so clean. They even require you to take off your shoes before you come into the room! They send you photos throughout the day through their app (which I love). I would highly recommend this daycare!!! (The glen academy did not give us anything in return to make this review)