Reviews:

Author: A J Rating: 5/5 Date: 3/14/2024, 11:38:14 PM Review: These recent bad reviews below are very inaccurate!! I was picking up my child while an interaction was occurring with an irate parent this afternoon. The kid city team stayed calm and tried to deal with this parent the best they could. You can tell this parent had their whole family comment nonsense. This will not put a damper on my kids school if I can say something!!!!! My baby is always taken care of in the infant room and they WERE IN RATIO during this time 2 teachers to 7 babies. They are very good with children and care about their students. Unfortunately they can’t make everyone happy if parents are going over board and making threats and making up lies clear as day. We LOVE kid city!!!!!! 🫶🏻 ----- Author: Venusha Moodley Thompson Rating: 2/5 Date: 12/22/2022, 9:46:47 PM Review: Be wary when choosing Kid City USA on Douglas. The owners are the same as the ones for Kid City Wekiva so take that for what it is. We started with them in January of 2020 at one rate and then had to find other means of childcare due to the pandemic and daycares closing during that time. Ms Jessica in the infant room is wonderful. She's like a baby whisperer as she is calm and attentive. Our oldest son loved her and would cry if she was on break. After returning at the beginning of August 2020, my son continued with Ms. Jessica until he turned one and then moved into the one-year room. Ms. Mora treated him like a grandson with hugs and love. In March of 2021, we were hit with the first price increase. We factored that in as we were getting ready to have our second son who would start daycare at the end of July. Our second also loves Ms. Jessica. Price increase number two occurred in January of 2022 - less than a year after the first one. Ms. Betty said it was to account for the minimum wage increase but who knows if her workers actually are getting closer to the $15 minimum by 2026 or if she's pocketing the money. The timing of the second price increase also happened right after the owners purchased the second location off Wekiva. We were given about 3 weeks notice to account for the price jump so just be sure you have extra cash laying around if this practice of sudden price increases occur. The second teacher in the infant room was released without any notification to parents and different individuals were shuffled around to support the awesome Ms. Jessica. Ms. Betty then proudly introduced a new person who she referenced as having a lot of experience and then a few months later called an intern. Shortly after, my infant who had started solids to begin trying was not receiving them. I waited and contacted them then noticed they were giving him purees and not feeding him his milk - less than a bottle instead of his usual four for multiple days in a row. I'm sure you already know, infant's consume milk as a primary meal and solids before turning one are basically for practice. When I contacted them to resolve this, the assistant director defended the behavior and tried to blame the truly amazing Ms. Jessica, saying it has nothing to do with the new teacher. She then said they had a typed meal plan for each baby so the teachers would know when to feed each one. This was a minor issue compared to what was happening to my older son. At no point in any reports or annual progress checks did the teachers, director, or owners express concern regarding him not talking there. He is a chatterbox at home so we did not think there was an issue. When one of the teachers in his 2-yr room left, he started having potty accidents (potty trained since 2). We wondered what was happening and it was because he didn't feel comfortable saying anything to the other teachers about needing to go to the bathroom. Turns out, the director thought it was funny she hadn't heard his voice ever to the point that she chuckled about it. We changed daycares and since then, our eldest is now a chatterbox at school as well. The owner was frustrated and disagreed that the lack of communication from her staff regarding issues was a concern that needs to be resolved. She called to talk at me on a Wednesday evening and said that we were not welcome at her daycare after that week. Thankfully, we had our name on some wait lists and found our new daycare to slide right in and address the concerns caused by Kid City.

Reviews:

Author: Lizetta Thomas Rating: 5/5 Date: 1/10/2025, 3:57:06 PM Review: I love how safe I feel when my kids are here! The staff is friendly and professional. Great communication from staff and owners. The owners are actively involved. They are clean, organized, and the extra precautions that is being taken on a everyday bases give me peace of mind. I also love the app they use to stay in communication with parents throughout the day with ease. Thank you Kid City USA Douglas !! ----- Author: Paul Campana Rating: 5/5 Date: 10/4/2023, 1:32:44 AM Review: Nice and safe place to leave your kids!!! My daughter starts 3 years ago as a full time student and she is now in the after school program. She loves it