It hurts my heart to feel like this, but keep your child away from any BrightStart Centers! We were promised that this center could assist with Speech, OT, and Feeding issues. Instead, we encountered negligence. Our child was unsupervised on the transportation bus and managed to access a bag left unattended by a nurse, containing an open bottle of medicine, which he then drank entirely. When we were informed by the director, the response was that this incident was a "learning opportunity" for the staff and they will revise the rules. There were incidents where another child bit and assaulted ours, which was dismissed as the other child having behavior issues, according to a staff member. Our child frequently came home with bruises and scratches. When we asked why we weren't informed, excuses such as "We're doing our best" were made. This is a Prescribed Pediatric Extended Care facility, not a daycare. Initially, promises were made, but throughout our child's time here, we've faced ongoing issues with certain staff and management. Furthermore, they refuse to continue services if they "feel" they are no longer necessary, despite recommendations from our child's doctors, Hospital Homebound representatives, and OCPS. We will be withdrawing our child and seeking a safer center that takes responsibility and holds itself accountable, rather than revising rules only after a child is injured, with the most recent incident occurring on June 4th, 2024. Due to legal reasons, we are not allowed to post proof of our experience. However, we hope this reaches past, present and future parents, as we are concerned for other children and their wellbeing. It is unfortunate that we had to end our relationship with them like this because our son grew to love the children who attend there. The fact of the matter is that a child with serious behavioral issues, who should be receiving appropriate medical support, is the reason why my son cannot attend. Blaming our child for this other child's behavior is unacceptable. Mom and Dad will make it our mission to share our experience on every platform possible!!

Great staff, very friendly & caring. All around a very positive experience for our family thus far.

I love this place!! Thank you for taking care of my daughter