Worthless

Just because your familiar with the name of a business doesn't mean they're all ran the same or owned by the same person. Before you send your child here please read reviews, ask questions and go there in person. I hope this place gets fixed in all aspects, especially have the right ratio of children per teacher because there's clearly to many! A maximum of 4 children under 12 months for 1 teacher, 12 to 23 months max is 6 per 1 teacher, 24 to 35 months the max is 11 per 1 teacher... whi h should be followed and clearly there it is not. Do your research parents for the safety and happiness of your children.

First, I wanna say how they don’t deserve the good teachers they have there. They work nonstop even sometimes without breaks I was an employee in a parent there. My daughter was in the room a. When I first got hired, I was told that I was able to continue breast-feeding and it wouldn’t be an issue and her tuition would be able to be taken out of my checks but when I started it started becoming an issue. The day that I started, I walked in, and I was told that her tuition would no longer be able to be taken out of my checks, which would lead to the payments being late because I would be paying them out of my checks. Then the old manager Lisa would constantly tell me to bring in bottles to try and get her on a bottle after I told her multiple times that there was a personal issue of why she wasn’t on bottles which I told her she then went to my fiancé after picking my daughter up from daycare early and said to him to sneak her a bottle behind my back. After that, we noticed that every time we would drop her off after I started working, I would be in a different room and she would be put down to sleep in her crib less than 10 minutes of us, dropping her off this also led to her, screaming her head off for more than 15 minutes, and she was scratching at her face so badly that she would bleed. This led to not having any incident reports until the day Erika took over. We ended up having an issue with the teacher, leaving her to scream like this and we told Erika about it and we confronted the teacher, and the teacher denied everything even when I told her that I seen her do it with my own Eyes. I ended up getting injured and had to go on medical leave. Erika had said I can come in for three hours a day to help them with breaks which I took up on and she expected me not to bring my breast-fed baby who I had no one to watch her. I was told to submit a packet for medical leave and I told Erika that I would get it signed by my doctor and my physical therapist, but I didn’t go back to my doctor for another 2 to 3 weeks and she proceeded to say that she would like benefits know. Which I also have proof of. I ended up having to change my doctors appointment and when I tried informing them that my doctors appointment had changed I got no response. This led to me calling the Daycare and they proceeded to tell me that they can no longer extend my medical leave because I no longer work there. And this was due to me, not turning in the packet, even though I told her that I wouldn’t be able to get it signed until my doctors appointment and I do have proof of her saying that she informed benefits of this. Thank God, I have a wonderful fiancé who didn’t want to bring my daughter back to this daycare. I’m very disappointed in how we were treated. I was also offered to reapply and go through the hiring process again after all of this. I would avoid this Daycare at all cost. It’s not worth the money to send your child to this daycare to be mistreated.

Now that almost a year has passed I finally was to say how I feel about my child’s short stay at this facility. To sum it up the lack of care almost put my child in a life threatening situation. Actually it was basically that. They left my son for hours with a fever of 102.4 without calling myself or my husband for HOURS. When my husband came to pick him up he saw his sitting at a table in a thick sweater, mouth open, eyes half shut struggling to breathe and no teacher administering care in sight! Luckily, my husband had the forestall to document it. Yes we have proof! As time went on the story from the directors changed often on what happened. We came to find out from other parents that throughout the day when other children were being dropped off parents saw our son lying on the ground clearly unwell. The reason no one helped or did anything? They were having a holiday party. Absolutely disgusting behavior. No one tried to help him, help him cool down by removing the multiple layers of clothing he had on, get him a bottle or milk or water or even just COMFORT my child. We ended up rushing him to urgent care where they admitted him to Wolfson’s Children’s hospital. The doctor informed us a fever that high for long could of led to seizures. Needles to say we never took our son back. I wish I said something sooner but this place needs to be shut down sooner rather than later.

Part 1: Before I reveal the cons about this center, let me mention the pros. The remaining teachers that are still left are so kind, hardworking, honest, & strive to do the best for the kids no matter what & the conditions we would face on a daily basis. They are the ones that have to come out of pocket for supplies regarding cleaning when management doesn’t order enough or stashes it away, curriculum & daily activities, toys/costumes, & extra snacks due to management lacking on bringing meals/snacks on time incase the cook, Ms.Frannie is out. That goes to show these teachers go above & beyond for the kids. I’m lucky for my boys to have had the best teachers from Infants to Toddlers. Although my time in Florida is limited, I’m sure they would’ve had a great experience in the older classrooms. If I told you all of the stories for working with Kindercare, you would think it’d be a joke. Wrong! This center has gone through a lot & I mean A LOT with changes on management, lack of staff, lack of communication, lack of respect, & lack of hygiene necessities for employees. Yeah I meant that. Don’t bother applying here cause they won’t take your restroom needs that seriously. Especially when it comes to women who have menstrual cycles. You’ll probably be in your fluids for hours with their knowledge then by the time you can get to a restroom, your shift has ended. It wasn’t a one time kind of thing. Now if you were pregnant while working during the holidays with the old management, they would overwork you every single day from open to close with barely a decent break just because you lived next door. God forbid you call out once to rest from being overworked then to be labeled as “unreliable”. Parents astonished by the fact a pregnant woman working those many hours with little rest. But I did it for those families. Yet again with their knowledge, using their equipment on their property causing to be electrocuted & taking hours to be relieved to go to a hospital just to check if your baby is okay. That alone should’ve been my last straw working for them but at the end of the day I stayed for those kids & co-teachers. Both past & current management just LOVE to make their problems employees’ problems with being short staff. You’ll be left out of ratio for long period of times & parents can tell as they walk in the classroom. How embarrassing. Some parents willing stay before they have to go to work just to help you out if management can’t or are stuck in other classrooms. Especially at drop offs where teachers are in different classrooms than usual & parents have no idea where & who to leave their kids because management can’t communicate it. Let alone notifying families when we’re closed for training days. Parents complaining in the app & having to text employees to ask if we’re open because management didn’t notify them. You will have so many days where you won’t even have breaks cause they don’t know how to plan ahead of time. Doesn’t sound like a top notch facility if you asked me or other employees.

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Posting this to share my experience. I worked here for a few months and it was horrible. I had no experience with children. But i never was trained. I did my own training at home and hounded people for information. I was left alone in a classroom of 20+ kids with no help. The stress took it's toll and my ability to care for kids diminished. The manager and director would scream in the parking lot. When id have children ATTACKING me i could not get help. Not once did I feel i was safe, or that the kids were safe. It caused multiple children to act out or even be traumatized. Do not send your kids here.

The first time you meet the director they seem really nice and you think you’ll have an amazing time at the location. Once you’re there for a month, you become aware of the inconsistencies and poor management that it forces you away. Parents, TAKE YOUR CHILDREN OUT and DO NOT ENROLL!! You are wasting your money! This daycare hires no cleaning staff whatsoever. Us as employees are required to clean after each workday but it’s hard to deep clean after just 30 minutes of sweeping, wiping down tables, and vacuuming. If there was a spill on the floor and i went to clean it up, the paper towel would come back BLACK! It seems like the floors haven’t been deep cleaned in years! To add on to that, the rooms in the back of the center are all filled with mold as a terrible leak has been ripping through the walls and floors in those back rooms. If your child comes home sick and doesn’t seem to get better and you find out they have been in either of those rooms, that is why! Management treats their staff like they are some sort of alien. I was constantly talked about behind my back and to my face. As a teenager, that isn’t something that, people whom I should respect, should be doing. It’s exhausting. This place is a joke. If you’re able to spend a little more money for better service, please find somewhere else. Coming from someone who has worked here, I want the best for the parents and their families. No child deserves to be in a place full of mold and disrespect.

Last year my daughter went to this daycare and had Jamarah as her teacher and we had such a good experience. This year, my wife started working there and my daughter also went and was in her class so we had kind of an inside eye on things. For starters, when they fired Freda things went down hill fast. My wife has a bachelors degree in education and has been a teacher before but she wanted to be with my daughter so we thought this would be a great idea, wrong. They hire anyone with a pulse to be there. The last two teachers who worked there with my wife were absolutely terrible. One would yell and cuss at her kid and hit her kid in front of the other children and the other wouldn’t get off her phone, sat around not doing anything and didn’t clean. My wife’s room was the 2’s room. It was so dirty when she got hired on that I had to spend hours after she got off to help clean her room and it still wasn’t really to were we would have liked it. After all that when those bad rain storms came through a couple weeks ago she noticed that she had a major leak in one the doors going to the outside so bad that the water was puddling under the laminate flooring inside causing the floor to bubble and then letting children sleep by it. She told the managers about it and they did nothing but use blankets to get the water up. Didn’t put fans down to make sure it dried all the way, didn’t fix the problem, didn’t even move the kids out of that room until she had to say something 3 times to the managers on the clock saying she was gonna go home if they didn’t move her. After all that she had a helper the last couple of days (the one who wouldn’t get off her phone and help with anything) who she got into a argument with and told them to move her out of her room because she wasn’t helping and she had 22 kids in her class, she told management she didn’t want to work with her anymore and the manager said “don’t worry you won’t work with her again”, the very next day she’s back in her class not doing a single thing. Sitting on the picnic table outside on her phone while my wife is trying to play with the kids outside. I got to the point were I pulled out my child and told my wife to quit. If I were you I would pull my children out as well. I am sure there is mold in the three classes that have leaks ( that they know of as well). Ms.Lisa (manager) and Britney (assistant manager) have no business running that place. This has only been the last 3 months I should also add.

I been waiting until my daughter's last day to finally submit this. On a bright note: Freda is amazing, nothing but high praise for her and one of the teachers in my daughter's toddler class...besides that, I would not waste my time here. It was multiple times we would drop our daughter off but receive a message that if parents could pick up their kid early because they are constantly short staffed, the 2nd day of daycare some kid bit my daughter. Because they are constantly short staffed, random teachers are put in classes and when asked about certain specifics their answer would be they normally don't run this class as if you don't have a routine protocol. I would pick my daughter up and her face would always be snotty as if they aren't really paying attention to the children in detail. I am also active duty military, it took them 4 months to grant my assistance because whoever REBECCA is (off campus director) has terrible communication skills and does not explain anything when pushing back paperwork. And you can't speak with her directly so you are constantly playing telephone with the daycare hoping they get the message through. The front desk also just seems like everything is chipper but in reality there is zero consistency. we paid 800/month for 3 times a week and I guess you get what you pay for because this place is not it. Once again, they did have some bright spots...I wouldn't say they are totally bad. But between their administration department, workers constantly being short staffed, and my daughter constantly being sick because it looks like they don't even hire cleaners to come in and sanitize the place I think you might want to put your child in another program besides this one.